Primary Role:

• Facilitate knowledge transfer of all the Chargeback/Dispute activities associated with Issuer and Acquirer related functions for Client Nigeria
• Offer Disputes and Chargebacks input for Client to design their Chargebacks processes
• Provide input to training material to be collated and produced by Client Learning and Development Teams
• Support with project management activities related to Chargeback/Dispute processes design
• Provide guidance on how to access and implement upcoming Mastercard Mandates
• Provide guidance on how to change manage new compliance releases.

Exclusion:

• Training material and Processes will need to be writted and designed by Client process team or L&D Team.
• Target Operating Model Design for Chargebacks is not included and will be a separate project.

Secondary Role:

• Manage and monitor project schedules, risks and ensure timely resolution of any issues or deviations from project plans
• Coordinate and facilitate project meetings and project status reports with Mastercard and other stakeholders to ensure timely execution of activities
• Ensure project documentation is up-to-date, complete, and accessible to all stakeholders
• Communicate project progress and risks to stakeholders, including senior management
• Build and maintain relationships with project vendors and workstream owners, ensuring their work is aligned with project objectives and deliverables
• Ensure project deliverables meet the required quality standards, including conducting final quality reviews and sign-off from the client

Requirements, experience and skills

• Bachelor’s degree in a related field (e.g., business, technology)
• 7+ years of experience in Issuing and Acquiring Chargeback operations of a bank/fintech
• Extensive experience working on payment product/processes in SSA region
• Knowledge of both Mastercard and VISA chargeback activities
• Ability to train and create training materials for chargeback activities
• Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain relationships with stakeholders
• Strong problem-solving & analytical skills, with the ability to identify & manage project risks
• Experience managing schedules and resources, with a focus on delivering projects on time to the required quality standards.