Chargeback Support Officer needed at Vetsark Limited

Job title : Chargeback Support Officer

Job Location : Lagos

Deadline : May 02, 2024

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Primary Role:

  • Facilitate knowledge transfer of all the Chargeback/Dispute activities associated with Issuer and Acquirer related functions for Client Nigeria
  • Offer Disputes and Chargebacks input for Client to design their Chargebacks processes
  • Provide input to training material to be collated and produced by Client Learning and Development Teams
  • Support with project management activities related to Chargeback/Dispute processes design
  • Provide guidance on how to access and implement upcoming Mastercard Mandates
  • Provide guidance on how to change manage new compliance releases.


  • Training material and Processes will need to be writted and designed by Client process team or L&D Team.
  • Target Operating Model Design for Chargebacks is not included and will be a separate project.

Secondary Role:

  • Manage and monitor project schedules, risks and ensure timely resolution of any issues or deviations from project plans
  • Coordinate and facilitate project meetings and project status reports with Mastercard and other stakeholders to ensure timely execution of activities
  • Ensure project documentation is up-to-date, complete, and accessible to all stakeholders
  • Communicate project progress and risks to stakeholders, including senior management
  • Build and maintain relationships with project vendors and workstream owners, ensuring their work is aligned with project objectives and deliverables
  • Ensure project deliverables meet the required quality standards, including conducting final quality reviews and sign-off from the client

Requirements, experience and skills

  • Bachelor’s degree in a related field (e.g., business, technology)
  • 7+ years of experience in Issuing and Acquiring Chargeback operations of a bank/fintech
  • Extensive experience working on payment product/processes in SSA region
  • Knowledge of both Mastercard and VISA chargeback activities
  • Ability to train and create training materials for chargeback activities
  • Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain relationships with stakeholders
  • Strong problem-solving & analytical skills, with the ability to identify & manage project risks
  • Experience managing schedules and resources, with a focus on delivering projects on time to the required quality standards.

How to Apply for this Offer

Individuals who meet the requirements are welcome to apply by sending their CV and cover letters to [email protected] using the job title as subject of email

  • Accounting / Financial Services  jobs
  • Chargeback Support Officer jobs