Charge Back / Dispute Resolution & Reconciliation Officer needed at iRecharge Tech-Innovations

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Job title : Charge Back / Dispute Resolution & Reconciliation Officer jobs in Abuja

Job Location : Abuja

Deadline : April 03, 2023

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Job Description

  • We are looking for an experienced Dispute Resolution & Reconciliation Officer who is passionate about the growth and our mission of simplifying payments in Africa.
  • The ideal candidate will resolve all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation, and reporting from all our channels.

Job Responsibilities

  • Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
  • Coordinate with team members to solve any issues the chargeback and settlement unit faces.
  • Ensure daily processing of outgoing dispute actions and the on-time response of incoming disputes.
  • Coordinate with banks to solve pending issues and reply to their inquiries.
  • Attend to all queries from customers and merchants on dispute issues and ensure they are resolved promptly
  • Ensure all claims logged on dispute resolution systems are promptly attended to, to guide against financial loss.
  • Maintain customer service standards to retain the customer base by ensuring the service provided is appropriate and taking prompt action to rectify problems/queries
  • Develop and maintain business relations with the Reconciliation & Chargeback team at NIBBS and other key service providers at different levels PTSP, PSSP, Switches etc.

Education Qualifications, Experience, Skills and Competencies

  • A Bachelor’s Degree or its equivalent.
  • Digital Financial Services or banking industry experience.
  • Experience with electronic payment systems.
  • In-depth knowledge of payment processing gateways.
  • Organization and time management skills.
  • Proficiency in the use of Microsoft Office Suite.
  • Excellent communication skills and interpersonal skills
  • Attention to detail and accuracy
  • Strong analytical and problem-solving skills.

How to Apply for this Offer

Interested and qualified candidates should submit their Updated CV as a PDF file using the Job Title as the subject of the mail e.g: Charge Back/Dispute Resolution & Reconciliation Officer

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