2 weeks ago
Job title : Charge Back / Dispute Resolution & Reconciliation Officer jobs in Abuja
Job Location : Abuja
Deadline : April 03, 2023
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- We are looking for an experienced Dispute Resolution & Reconciliation Officer who is passionate about the growth and our mission of simplifying payments in Africa.
- The ideal candidate will resolve all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation, and reporting from all our channels.
- Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
- Coordinate with team members to solve any issues the chargeback and settlement unit faces.
- Ensure daily processing of outgoing dispute actions and the on-time response of incoming disputes.
- Coordinate with banks to solve pending issues and reply to their inquiries.
- Attend to all queries from customers and merchants on dispute issues and ensure they are resolved promptly
- Ensure all claims logged on dispute resolution systems are promptly attended to, to guide against financial loss.
- Maintain customer service standards to retain the customer base by ensuring the service provided is appropriate and taking prompt action to rectify problems/queries
- Develop and maintain business relations with the Reconciliation & Chargeback team at NIBBS and other key service providers at different levels PTSP, PSSP, Switches etc.
Education Qualifications, Experience, Skills and Competencies
- A Bachelor’s Degree or its equivalent.
- Digital Financial Services or banking industry experience.
- Experience with electronic payment systems.
- In-depth knowledge of payment processing gateways.
- Organization and time management skills.
- Proficiency in the use of Microsoft Office Suite.
- Excellent communication skills and interpersonal skills
- Attention to detail and accuracy
- Strong analytical and problem-solving skills.
How to Apply for this Offer
Interested and qualified candidates should submit their Updated CV as a PDF file to: firstname.lastname@example.org using the Job Title as the subject of the mail e.g: Charge Back/Dispute Resolution & Reconciliation Officer
- Accounting / Financial Services jobs
- Charge Back / Dispute Resolution & Reconciliation Officer jobs
- Salary Offer: *********