Position Overview

• As a Call Center Representative at Redeemer’s Health Village, you will be the first point of contact for our patients/Customers, providing them with excellent service and support.
• You will handle in bound and outbound calls, addressing inquiries, resolving issues, and providing information about our products/services. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

Responsibilities

• Answer incoming calls promptly and professionally
• Listen to customer inquiries and provide accurate information and assistance
• Resolve customer complaints and issues in a timely manner
• Update customer accounts and maintain accurate records in the database
• Follow communication scripts and procedures
• Identify and escalate priority issues to the appropriate team member
• Meet or exceed performance goals for call quality, productivity, and customer satisfaction

Requirements

• Bachelor’s Degree in relevant field
• Previous experience in a customer service or call center role preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Ability to multitask and prioritize tasks effectively
• Proficiency in computer skills and familiarity with CRM & ERM systems
• Ability to work independently and as part of a team
• Flexibility to work in shifts, including evenings, weekends, and holidays.