Responsibilities

• Handle inbound and outbound calls
• Have a good knowledge of the company’s products
• Provided fast and friendly customer support over the phone
• Attend to customers’ needs or issues and provide helpful solutions to their problems
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• Escalating customer dissatisfaction and complaints in other to resolve any issue.
• Inform customers about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or purchasing company products.
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Provide Outstanding customer service to guests.

Qualification

• Minimum of HND in any field of study

Years of Experience:

• Minimum of 2 years’ experience in a similar role obtained in a well-structured organization.

Skills / Abilities:

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services.