DESCRIPTION:

DKT NIGERIA is set to recruit a Call Centre Nurse based in Lagos state. We are looking for a smart, dynamic, self-motivated, creative, and committed individual to fill this position.

Key Accountabilities/Responsibilities

• Handle call centre medical-related escalations.
• Ensure timely, accurate logging of calls, inquiries, and downtimes.
• Achieve 90-100% customer satisfaction.
• Ensure effective monitoring and improvement of referrals through continuous customer satisfaction surveys and generation of testimonials.
• Compliance with complaint resolution procedure- 100% close-out of complaint calls received.
• Following up on call referrals to enhance customer experience.
• Promote product knowledge and compliance concerning all applicable processes.
• Promoting call centre best practices.
• Appropriately manage callers side effects.
• Apply a user-centric model to ensure that callers/clients are appropriately guided on their contraceptive journey.

Qualification / Experience

• Bachelor’s degree in Nursing, School of Nursing.
• 3 – 5 years of call-centre experience.
• Strong and polished communication skills.
• Experience in family planning, and sexual and reproductive health is an advantage.
• Proven experience working in a demanding and fast-paced environment.
• The ability to communicate in either Yoruba, Igbo, or Hausa language fluently is an advantage.