Call Centre Nurse is needed at Pearldrops Healthcare Staffing

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Direct Sales Agent is needed at Myrtle Management Consultants
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Pearldrops Healthcare Staffing’s Career and Recruitment Offer

Job title : Call Centre Nurse

Job Location : Lagos

Deadline : September 30, 2021

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Our client, an HMO requires the services of suitable candidates to provide good customer experience.

Job requirements

  • Process complaints, following established operational guidelines.
  • Identify and escalating priority issues.
  • Answer phone calls professionally and respond to customer inquiries
  • Function as an information source through telephonic assistance to all enrolees, hospitals, third party service providers and staff members.
  • Provide a pleasant and excellent customer experience through superior customer service methods, deployment of intelligence, problem solving skills and real- time issues resolution.
  • Maintain knowledge of National clinical guidelines, and treatment protocols regulations and departmental policies and practices and maintain accurate documentation for compliance.
  • Interact with the provider community and various departments to resolve issues involving membership authentication.
  • Explain plan benefits, eligibility status, and enrolment processes and status of authorization.
  • Provide input into the process improvement of the HMO.

Qualifications

  • BNSc (Bachelors of Nursing Science).
  • The candidate must be registered with the Nursing and Midwifery Council of Nigeria and possess a current practicing licence.
  • Good communication and Interpersonal relation skills
  • Proficiency in computer most especially Microsoft Word and Excel
  • Ability to interpret simple medical terms.
  • Previous work experience is an added advantage.

NB- Candidates should reside within Fadeyi, Onipanu, Ebute- Metta and Yaba axis.

Please note that only shortlisted candidates would be contacted.

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

Direct Sales Agent is needed at Myrtle Management Consultants
Relationship Officers at Fina Trust Microfinance Bank

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