- This job has expired!
Job title : Call Centre Agent
Job Location : Lagos
Deadline : November 26, 2023
Quick Recommended Links
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements and skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Only candidates around Gbagada will be considered.
How to Apply for this Offer
Interested and qualified candidates should forward their CV to: firstname.lastname@example.org using the position as subject of email.
- Customer Service jobs
- Call Centre Agent jobs
Apply for job
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!