Call Centre Agent needed at Wellness Health Management Services

Lagos Customer Service Full Time

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Job title : Call Centre Agent

Job Location : Lagos

Deadline : November 26, 2023

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Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements and skills

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Only candidates around Gbagada will be considered.

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: hr@wellnesshealthcare.com.ng using the position as subject of email.

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