Call Center Manager needed at Vitalvida – Apply Now

Job Expired
10 months ago

Job title : Call Center Manager

Job Location : Lagos

Deadline : June 29, 2023

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JOB BRIEF

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

SKILLS

  • Communication skills
  • Problem-Solving
  • Results-driven
  • Excellent customer service

Responsibilities

  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management

Requirements

  • At least 2 years of Proven experience as call center manager, supervisor or similar position
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call center equipment/software programs
  • Positive and patient
  • B.Sc/HND in a relevant discipline will be appreciated
  • Call Center certification or equivalent qualification is a plus

Click here to apply https://forms.gle/4YWkJoe1DTALvR716

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Customer Service jobs
  • Call Center Manager jobs

  • This job has expired!