Call Center Agent needed at Virtuality Consulting

Save 3 days ago

Job title : Call Center Agent jobs in Lagos

Job Location : Lagos

Deadline : March 26, 2023

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  • Making outbound calls.
  • Assist in layout and artwork of the graphic elements on the website.
  • Understand target audience and apply design strategy to layouts.
  • Respond to customers’ issues and concerns.
  • Management and first-level resolution of customers’ complaints/inquiries.
  • Identify and escalate issues to supervisors.
  • Research required information using available resources.
  • Research, identify and resolve customer complaints using applicable software.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer calls where necessary.
  • Complete call logs and reports.
  • Handle questions or complaints.
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call centre scripts when handling different topics.


  • Minimum of an OND in any discipline.
  • 1 year of work experience.
  • Excellent spoken English with impressive interpersonal skills.
  • Excellent IT skills, especially with design and photo-editing software.
  • Multi lingua (Fluency in English, pidgin, and any of the approved native Nigerian languages).
  • The ability to speak multiple languages above is a great plus.
  • Must be resident in Lagos and live close to Yaba.


  • Working knowledge of MS Office and databases.
  • Excellent communication and people skills.
  • Ability to be polite and compassionate without lacking confidence.
  • Excellent Typing skills.
  • Excellent photo editing skills and good portfolio.
  • Proficient in the use of computer applications and systems.

How to Apply for this Offer

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