Call Center Agent needed at Virtuality Consulting

Responsibilities

• Making outbound calls.
• Assist in layout and artwork of the graphic elements on the website.
• Understand target audience and apply design strategy to layouts.
• Respond to customers’ issues and concerns.
• Management and first-level resolution of customers’ complaints/inquiries.
• Identify and escalate issues to supervisors.
• Research required information using available resources.
• Research, identify and resolve customer complaints using applicable software.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and reports.
• Handle questions or complaints.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call centre scripts when handling different topics.

Requirements

• Minimum of an OND in any discipline.
• 1 year of work experience.
• Excellent spoken English with impressive interpersonal skills.
• Excellent IT skills, especially with design and photo-editing software.
• Multi lingua (Fluency in English, pidgin, and any of the approved native Nigerian languages).
• The ability to speak multiple languages above is a great plus.
• Must be resident in Lagos and live close to Yaba.

Competencies:

• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Ability to be polite and compassionate without lacking confidence.
• Excellent Typing skills.
• Excellent photo editing skills and good portfolio.
• Proficient in the use of computer applications and systems.