Job Expired

Call Center Agent needed at LEAD Enterprise Support Company Limited

Job title : Call Center Agent jobs in Lagos

Job Location : Lagos

Deadline : March 31, 2023

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Responsibilities:

  • Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
  • Obtain client information by supervising telephone calls; interviewing clients; verifying information.
  • Respond to all Enrollee and Provider inquiries and handle any complaints.
  • Provide information about company products and services.
  • Receive and handle customer complaints.
  • Seek resolution of customer queries.
  • Take telephone calls on behalf of the organization to fulfil customer requirements.
  • Have the most up to date information on all plans of the organization and be able to help customers in a quick and friendly fashion.
  • Maintain communication equipment by reporting any faults promptly.
  • Maintain and improve quality results by adhering to standards and guidelines.
  • Develop tactics to deepen relationships with clients through regular interactions.

Requirements:

  • This role requires a first Degree or its equivalent Diploma qualification – BA/BSc/HND.
  • 3-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
  • A nurse or health professional related field would be an added advantage.

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

  • Customer Service jobs
  • Call Center Agent jobs

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