Call Center Agent needed at ARM Hold Co.

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ARM Hold Co.’s job vacancy, Career and Recruitment

Job title : Call Center Agent jobs in Lagos

Job Location : Lagos

Deadline : July 09, 2022

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Summary

  • Responsible for the timely management of calls (both inbound and outbound); identifying customers’ needs and providing appropriate solutions to their complaints.

Responsibilities

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources.
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services.
  • Complete call logs and reports.
  • Other duties as assigned.

Requirements

  • A First Degree in a relevant field
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment?
  • Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language.
  • Excellent verbal & phone communication skills, with active listening.
  • Excellent relationship management skills and highly developed emotional intelligence.
  • Technical expert in related computer applications.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.?

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

Call Center Agent job vacancy in Nigeria, Call Center Agent job vacancy in Lagos, Customer Service jobs in Lagos

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