Call Center Agent needed at ARM Hold Co. – Apply Now
Job title : Call Center Agent
Job Location : Lagos
Deadline : June 04, 2023
Quick Recommended Links
Summary
- Highly responsible for the timely management of calls (both inbound and outbound)
- Identifying customers’ needs and providing appropriate solutions to their complaints.
Responsibilities
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned.
Requirements
- A First Degree in a relevant field
- 1-3 years of experience in a call center environment?
- Technical expert in related computer applications.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.?
- Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language
- Excellent verbal & phone communication skills, with active listening
- Excellent relationship management skills and highly developed emotional intelligence
- Proficient in relevant computer applications.
Language Proficiency:
- Hausa, Igbo, Yoruba Fluency.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Customer Service jobs
- Call Center Agent jobs