Role Overview:

• As a Business Support Officer, you’ll play a pivotal role in our day-to-day operations, serving as the backbone of our business.
• You’ll wear multiple hats, seamlessly transitioning between customer support, operations, and digital marketing tasks to ensure our company’s success.

Responsibilities:

• Respond promptly and professionally to customer inquiries via email, phone, and social media channels.
• Address customer concerns, troubleshoot issues, and provide accurate information about our products/services.
• Maintain a high level of customer satisfaction through personalized and attentive support.
• Assist in managing various operational tasks, including inventory management, order processing, and logistics coordination.
• Collaborate with internal teams to streamline processes and optimize efficiency.
• Identify areas for improvement and implement solutions to enhance operational effectiveness.
• Develop and execute digital marketing campaigns across multiple platforms, including social media, email, and website.
• Create engaging content, such as blog posts, social media posts, and email newsletters, to attract and retain customers.
• Monitor key performance metrics and adjust marketing strategies to maximize ROI and engagement.
• Represent the organization at monthly conferences and industry events to promote our brand and services.
• Network with potential clients, partners, and stakeholders to build relationships and generate leads.
• Deliver engaging presentations and participate in panel discussions to showcase our company’s expertise and offerings.

Requirements:

• A degree in Business Administration, Marketing, or a related field.
• Proven experience in customer support, operations, digital marketing, and brand promotion roles.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in digital marketing tools and platforms (e.g., social media management tools, email marketing software).
• Willingness to travel and attend monthly conferences as required.
• Passion for delivering exceptional customer service, driving business growth, and promoting the organization’s brand.