Business Process Outsourcing Team Lead (Call Center Management Experience) Needed at Cordros Capital

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Sales Representative Needed at Hamim Global Services Nigeria Limited
Driver Needed at Proten International

Cordros Capital’s Career and Recruitment Offer

Job title : Business Process Outsourcing Team Lead (Call Center Management Experience)

Job Location : Lagos

Deadline : July 31, 2021

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Location: Lagos.
Reporting To: Managing Director, Cordros Registrars.
Job Type: Permanent.

Role Description

  • The role holder must be an individual who is passionate in developing business solutions within the Business Process Outsourcing space.
  • The individual will be responsible for overseeing and supervising the sales leads/ strategies, pitch products or services to new clients and maintaining a good working relationship with both old & new customers and supervising operational staff.
  • The role holder is expected to possess strong business acumen to be able to recognize and interpret commercial opportunities, must have demonstrated ability to create sales/relationship opportunities with clients and prospects within the business.
  • The role holder must possess the ability to quickly comprehend and filter complex information.

Job Description

  • Generate new and creative ideas for new product development .
  • Strategic account acquisition and aggressive identification, prioritizing, and management of corporate relationships with strategic partners that have sufficient reach to provide business development results for the business.
  • Design and implement strategies for sales and marketing to expand our customer base whilst ensuring a strong presence.
  • Supervise the activities of the contact centre.
  • Develop Customer retention/ loyalty management strategies for existing customers
  • Proactively organize business review meetings to gather service enquiries and escalate any pending issues to our pre-sales/technical team for resolution.
  • Ensure company processes and procedures are followed to ensure timely and quality delivery of services to our customers.
  • Proactively gather market intelligence on competitors’ products and services and share the same with our product development team.
  • Identify key stake holders and decision makers in companies and develop a long-lasting relationship with them.
  • Conducting comprehensive reviews to analyze financial data and provide recommendations for modifications based on client’s risk tolerance, goals, objectives and individual preferences
  • Creating & executing sales pitches and objectives
  • Arranging business meetings and one-on-one conversations with prospective clients
  • Building trust and long-term relationships with clients/customers
  • Managing records of sales, revenue, and other important data
  • Making professional decisions in a fast-paced environment

Education & Experience

  • A minimum of Bachelor’s Degree in relevant disciplines such as Business Administration, Management Sciences (MSc, MBA will be an added advantage),
  • Experience in Call Center Management is mandatory. Minimum 4 years of work experience.

Required Skills:

  • Excellent communication and interpersonal skills
  • Excellent organizational and time management skills
  • Demonstrable business to business experience within the business process outsourcing space.
  • Good analytical and problem-solving skills
  • Entrepreneurial skills
  • Ability to work independently and in a team
  • Excellent presentation skills
  • Ability to present ideas in business-friendly and user-friendly language
  • Exceptionally self-motivated and directed
  • Keen attention to details
  • Ability to motivate in a team-oriented, collaborative environment
  • Highly collaborative and thrives well in a fast-paced work environment.
  • Excellent business acumen
  • Highly motivated with a desire to take advantage of new opportunities
  • Time management and organizational skills
  • Sales/ Marketing Skills
  • Coaching/Mentoring Skills
  • Confident/ negotiation skills
  • Eager to expand the company with new sales, clients, and territories
  • Able to analyze data and sales statistics and translate results into better solutions
  • Experienced at preparing and presenting quarterly goals and forecasts for future projects.

How to Apply for this Offer

Intereted and Qualified Candidate Should Click here

Sales Representative Needed at Hamim Global Services Nigeria Limited
Driver Needed at Proten International

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