Business Operations Officer needed at Lotus Capital Limited

4 weeks ago

Job title : Business Operations Officer

Job Location : Lagos

Deadline : March 05, 2024

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Job Objective:

  • The candidate shall be responsible for ensuring seamless back-office operations and  exceptional service delivery to customers

Duties & Responsibilities

  • Review account opening documentation to ensure compliance with regulatory requirements
  • Ensure operational efficiency and meeting client expectations at all digital touchpoints
  • Constant review of customer support channels to ensure exceptional service delivery
  • Responsible for efficient transaction processing and payment to clients
  • Troubleshoot to resolve client issues relating to support functions
  • Provide analytical reports on customer service metrics, client feedback, statistics and transactions
  • Perform quality control on transaction processing to ensure compliance with regulations
  • Supervise and ensure timely preparation of regulatory and statutory reports
  • Supervise reconciliation of direct sales agent accounts and performance metrics
  • Manage client database 
  • Keep abreast of industry developments and suggest best practices for improvement of service delivery
  • Adhere to the industry code of conduct, regulations, and SEC rules

Educational Qualification:

  • Minimum of a Bachelor’s Degree

Experience:

  • A minimum of 4 years post-NYSC experience in financial services operations and back-office activities
  • Experience with reviewing customer support channels to ensure operational efficiency

Key Competency Requirement:

  • Detail oriented
  • Focused on excellent customer service and experience 
  • Problem-solving and analytical skills
  • Organisational and planning skills
  • Strategic thinking and excellent communication skills 
  • Knowledge of customer service software, MS Excel, Word, and PowerPoint

How to Apply for this Offer

Interested and qualified candidates should send their CV to: careers@lotuscapitallimited.com using the Job Title as the subject of the mail.

  • Accounting / Financial Services jobs
  • Business Operations Officer jobs