Business Analyst is needed at Teleperformance

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Driver Needed at PRIMLAKS
Reservoir Engineer is needed at Phillips Consulting

Teleperformance’s Career and Recruitment Offer

Job title : Business Analyst

Job Location : Lagos

Deadline : October 06, 2021

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Job Summary/Overview

  • Support management with all necessary information, planning models and scenarios to facilitate the decision-making process.

Key Responsibilities and Accountabilities

Delivery

  • Assist and support implementation of all new projects.
  • Ensure accurate planning and adequate staffing for operational accounts regarding all resourcing.
  • Identify planning gaps and challenges that affect the business. 
  • Produce and deliver tracking and reporting for key KPI/SLA‰Ûªs in the business.

Design

  • Analysis of historical data, forecasting and creating staffing scenarios for inbound and outbound business functions.
  • Perform a weekly/monthly capacity plan for all accounts that supporting operational management for taking the proper decisions.

Outcomes

  • Workforce planning and scheduling for all operational accounts, from long term plans to the minutest intraday level.
  • Maintain Operation headcount and headcount related issues.
  • Control leaves balance and reserve annual leaves for CSRs.
  • Track, maintain, and document attendance, leaves and absenteeism of CSRs.

Communication

  • Report on absenteeism and attrition figures of Operation.
  • Update HR and finance with attendance, absenteeism, and Overtime.
  • Align with all management levels in case of expected events, or potential crises.

Required Skills

  • Excellent usage of MS Office.
  • Ability to use Power BI and Tableau.

Competencies

  • Communication Skill (Oral and Written)
  • Creativity
  • Flexibility
  • Initiative
  • Job motivation
  • Judgement
  • Planning and organization
  • Stress tolerance

How to Apply for this Offer

Interested and qualified candidates should apply using the Apply Now button below.

Driver Needed at PRIMLAKS
Reservoir Engineer is needed at Phillips Consulting

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