Job Responsibilities:

• Oversee EMS and other branch meetings
• Regular environmental scanning to identify business opportunities.
• Ensure collaboration amongst all units of the branch.
• Ensure the branch has adequate work tools.
• Ensure efficient and timely service delivery at all touchpoints in line with the bank’s service grid.
• Drives branch budget.
• Customer engagement (Physical and Virtual).
• Review and recommend loans for approval
• Manage loan portfolio.
• Responsible for the teams Sales/Service plan.
• Ensure the branch ambiance is in line with the Bank’s standard
• Periodic review of direct reports
• Prepare and present branch performance

Job Requirements:

• A good first degree in any discipline and a Masters’ degree. A professional qualification will be an added advantage
• At least 6 years’ experience in sales, customer service, including at least 1 year in a supervisory role.
• In-depth knowledge of retail policies, procedures, and branch operations.
• Strong Credit/Financial Analysis Skills
• Understanding of lending regulations.
• Ability to influence, motivate, and train others
• Problem solving skills.
• Effective communication/Presentation skills
• Good Interpersonal Skills
• Conflict Management Skills
• Managerial/Administrative Skills
• Team building