Job title : Bookshop Sales and Customer Service Personnel
Job Location : Lagos
Deadline : May 31, 2023
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- We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as a Book Shop Sales and Customer Service Personnel.
- As an integral members of our bookstore, the personnel will be responsible for providing exceptional customer service, promoting book sales, and ensuring a pleasant and memorable experience for our customers.
- This role requires a passion for books, excellent communication skills, and a strong commitment to customer satisfaction.
- Greet customers warmly and provide them with personalized assistance upon their arrival at the bookstore.
- Assist customers in locating books, making recommendations based on their interests, and answering inquiries about authors, genres, and book availability.
- Process book sales transactions accurately and efficiently using our point-of-sale (POS) system, handling cash, credit/debit cards, and other payment methods.
- Maintain a neat and organized sales floor, ensuring that books are properly displayed and shelves are fully stocked.
- Offer insights and suggestions to customers regarding new releases, bestsellers, and special promotions.
- Handle customer complaints or concerns promptly and professionally, resolving issues to the customer’s satisfaction and escalating to the manager when necessary.
- Assist in creating attractive digital content, promotions, and social media posts to drive online book sales and increase customer engagement.
- Stay up-to-date with industry trends, new book releases, and popular authors to provide accurate information and recommend relevant titles to customers.
- Assist with inventory management, including receiving and shelving new arrivals, conducting periodic stock checks, and updating inventory records.
- Maintain knowledge of the bookstore’s policies, and services, and effectively communicate them to customers.
- HND / B.Sc Degree
- Previous experience in customer service, retail, or a similar role is preferred.
- A genuine passion for books and a strong familiarity with various genres, authors, and publishing trends.
- Excellent interpersonal and communication skills, with the ability to engage customers in meaningful conversations about books.
- Strong problem-solving skills and the ability to handle customer complaints and inquiries with empathy and professionalism.
- Proficiency in content development and digital marketing literacy
- Experience with point-of-sale (POS) systems is desirable.
- Flexibility to work evenings, weekends, and holidays as required by the bookstore’s schedule.
The Bookshop Sales and Customer Service Personnel will work primarily in an ultra-modern bookstore setting.
- N75,000 – N120,000 Monthly (Flexible).
- We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company.
How to Apply for this Offer
Interested and qualified candidates should send their CV / Applications to: email@example.com using the Job Title as the subject of the email.
Note: For further enquiries, WhatsApp: 07047008999.
Equal Opportunity Employer:
We are an equal-opportunity employer and welcome applicants from all backgrounds and experiences. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- If you are passionate about books, enjoy helping customers, and want to be part of our vibrant bookstore network, we encourage you to apply for the position.
- Sales / Retail / Business Development jobs
- Bookshop Sales and Customer Service Personnel jobs