Job Description

• We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as a Book Shop Sales and Customer Service Personnel.
• As an integral members of our bookstore, the personnel will be responsible for providing exceptional customer service, promoting book sales, and ensuring a pleasant and memorable experience for our customers.
• This role requires a passion for books, excellent communication skills, and a strong commitment to customer satisfaction.

Responsibilities

• Greet customers warmly and provide them with personalized assistance upon their arrival at the bookstore.
• Assist customers in locating books, making recommendations based on their interests, and answering inquiries about authors, genres, and book availability.
• Process book sales transactions accurately and efficiently using our point-of-sale (POS) system, handling cash, credit/debit cards, and other payment methods.
• Maintain a neat and organized sales floor, ensuring that books are properly displayed and shelves are fully stocked.
• Offer insights and suggestions to customers regarding new releases, bestsellers, and special promotions.
• Handle customer complaints or concerns promptly and professionally, resolving issues to the customer’s satisfaction and escalating to the manager when necessary.
• Assist in creating attractive digital content, promotions, and social media posts to drive online book sales and increase customer engagement.
• Stay up-to-date with industry trends, new book releases, and popular authors to provide accurate information and recommend relevant titles to customers.
• Assist with inventory management, including receiving and shelving new arrivals, conducting periodic stock checks, and updating inventory records.
• Maintain knowledge of the bookstore’s policies, and services, and effectively communicate them to customers.

Job Requirements

• HND / B.Sc Degree
• Previous experience in customer service, retail, or a similar role is preferred.
• A genuine passion for books and a strong familiarity with various genres, authors, and publishing trends.
• Excellent interpersonal and communication skills, with the ability to engage customers in meaningful conversations about books.
• Strong problem-solving skills and the ability to handle customer complaints and inquiries with empathy and professionalism.
• Proficiency in content development and digital marketing literacy
• Experience with point-of-sale (POS) systems is desirable.
• Flexibility to work evenings, weekends, and holidays as required by the bookstore’s schedule.

Work Environment:

• The Bookshop Sales and Customer Service Personnel will work primarily in an ultra-modern bookstore setting.

Remuneration

• N75,000 – N120,000 Monthly (Flexible).
• We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company.