Responsibilities & Duties

• Determine patient invoices by accurately capturing services documented in patient charts.
• Collaborate with doctors to clarify and validate services provided.
• Prepares bill estimates and gathers all necessary information to calculate receivable bills (order amounts, discount rates, etc.).
• Provides billing information by collecting, analyzing, and summarizing data and trends related to third-party billings, pending accounts, and late charges.
• Generates invoices by entering service data, calculating charges, and mailing invoices.
• Maintain patient and invoice files, ensuring accuracy and compliance.
• Manages account balances to identify outstanding debts or inconsistencies.
• Issues customer account statements periodically or as needed.
• Sends payment reminders and contacts patients when assigned.
• Updates accounting records with new payments, balances, customer information, etc.
• Responds to customer inquiries and handles complaints regarding bills. Reports on activities to supervisor.
• Performs other assigned tasks.

Qualifications

• Bachelor’s Degree in Business, Finance, Healthcare, or related fields.
• 2 years of experience as a Billing Officer in a hospital will be an added advantage.
• Customer service experience is an added advantage.
• Proficient in MS Office, especially Excel.
• Exceptional interpersonal and communication skills.
• Strong negotiation and persuasion skills.