Job Description

• This position requires practical experience in the accounting and operations of banks and stock broking firms combined with experience in implementing financial applications.
• The Banking Software Implementation Officer will be responsible for bridging the gap between Information Technology and Client’s Business processes.
• He/she will coordinate the successful integration of our financial application software into client enterprises (majorly MFBs, PMIs & SB).

Roles and Responsibilities

• Provide technical support and onboarding for new Clients
• Responding to Clients queries of new cases via telephone, email and web
• Act as an internal client advocate keeping them updated in a timely manner
• Ensure that each support request is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Draft and distribute technical notices for internal and external communication.
• Prioritize your work in order to accomplish the most important and urgent tasks first.
• Keep on learning as our products and services grow and evolve.
• Maintain regular communication and information exchange with the rest of the team
• Identify and suggest any opportunities to provide a better service.
• Good understanding and application of analytical skills e.g. Advanced excel, MS access,
• Excellent knowledge of bank operations and systems.

Job Requirements

• Degree in a Financial discipline or Computing.
• 1 – 3 years relevant work experience.
• Strong Analytical skill
• Past experience and experience with banking applications is an added advantage.

Skills:

• Strong knowledge in accounting
• MS Windows and MS Office Proficiency
• Excellent communication (Oral & written)
• Technology-oriented
• Team player
• Effective Time Management
• The ideal candidate must be able to multi-task and must be ready to work under pressure.