Job Description

Proactively promote a relationship-based offering by operating as a dedicated and primary point of contact for customers and providing banking solutions that meet the customer’s needs in accordance with each of the personal banking segment’s value propositions

Qualifications

• First degree in any field.
• Minimum of 5 years of banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully

Behavioral Competencies

• Ability to educate customers.
• Ability to listen and probe customer responses effectively to ensure proper understanding of needs.
• Advanced sales and consulting skills.
• Achievement-orientated, embracing and achieving challenging targets.
• Self-motivated and energetic

Technical Competencies

• Understanding of the personal markets etc.
• Deep knowledge and understanding of the different personal and segment value propositions.
• Understanding of the bank’s products in respect of service level agreements and the bank’s service provider networks.
• Understanding which products are most suited to the different personal banking segments.
• Knowledge of equivalent competitor products and services.