Avaya WFO Quality Assurance Officer is needed at Simba Group

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Fullstack (Angular and Java) Developer at Conclase Consulting
Professional Tailors is needed at Pad-up Creations

Simba Group’s Career and Recruitment Vacancy

Job title : Avaya WFO Quality Assurance Officer jobs in Lagos

Job Location : Lagos

Deadline : September 30, 2021

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Job Description

  • Quality Monitoring

Key Features

  • Synchronized voice andon – screen agent activity.
  • Easily create customizedagent evaluation forms tailored to business needs.
  • Powerful historical graphing and reporting capabilities to display trending data.
  • Session-based visualization and replay to identify and work with complex, multi – segment contact recordings.
  • Analytics – driven quality for targeted, automated, intelligent contact sampling and quality evaluation – Note: additional licensing required
  • Advanced export feature for selecting one or multiple recordings and exporting both voice and screen recordings
  • Best practices through recorded interactions and learning triggered by evaluations
  • Performance management with role – appropriate scorecards that include predefined key performance indicators (KPIs)
  • Inclusive Coaching application, while Advanced Quality Monitoring also includes the eLearning Lesson
  • Management solution

Requirements

  • Candidate should possess a Bachelor’s Degree in relevant fields with 3 – 6 years experience.

*Avaya WFO Quality Assurance Officer jobs in Nigeria

*Engineering / Technical jobs in Lagos

How to Apply for this Offer

Interested and qualified candidate should forward their Resume to: [email protected] using the Job Title as the subject of the email.

*Engineering / Technical jobs in Nigeria

Fullstack (Angular and Java) Developer at Conclase Consulting
Professional Tailors is needed at Pad-up Creations

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