Simba Group’s Career and Recruitment Vacancy
Job title : Avaya WFO Quality Assurance Officer jobs in Lagos
Job Location : Lagos
Deadline : September 30, 2021
Quick Recommended Links
- Quality Monitoring
- Synchronized voice andon – screen agent activity.
- Easily create customizedagent evaluation forms tailored to business needs.
- Powerful historical graphing and reporting capabilities to display trending data.
- Session-based visualization and replay to identify and work with complex, multi – segment contact recordings.
- Analytics – driven quality for targeted, automated, intelligent contact sampling and quality evaluation – Note: additional licensing required
- Advanced export feature for selecting one or multiple recordings and exporting both voice and screen recordings
- Best practices through recorded interactions and learning triggered by evaluations
- Performance management with role – appropriate scorecards that include predefined key performance indicators (KPIs)
- Inclusive Coaching application, while Advanced Quality Monitoring also includes the eLearning Lesson
- Management solution
- Candidate should possess a Bachelor’s Degree in relevant fields with 3 – 6 years experience.
*Avaya WFO Quality Assurance Officer jobs in Nigeria
*Engineering / Technical jobs in Lagos
How to Apply for this Offer
Interested and qualified candidate should forward their Resume to: [email protected] using the Job Title as the subject of the email.
*Engineering / Technical jobs in Nigeria