Avaya Support TE needed at Simba Group

Job Expired
4 weeks ago

Job title : Avaya Support TE

Job Location : Lagos

Deadline : February 16, 2024

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Key Elements of the Role

  • Report to the Technical Manager
  • Providing onsite and remote support to customers.
  • Engineer is responsible for managing customers’ Avaya infrastructure, providing 1st level onsite technical support, and Avaya contact centre end-user support.
  • Investigates, resolve and handle Avaya related issues and problems.
  • Implementation and Support of Avaya Components
  • Availability and performance monitoring, routine preventive maintenance checks, fault finding and fixing, work with senior engineers or Avaya backbone engineers
  • Avaya End-user training
  • Routine Avaya system health checks and Backup
  • Ensure all onsite support activities are logged on our ticketing platform.
  • Trend analysis with recommendations on proactive steps to avoid service outage at assigned customer site 
  • Perform periodic patch and minor system upgrades for customers
  • Perform Configuration changes to fulfil customer requests
  • Provide timely response to the customers and ensure the SLA is met
  • Attend all assigned trainings
  • Complete assigned exams
  • Documentation

Desired Skills & Experience‡   

  • Minimum of Bachelor’s degree or HND in a related field,
  • Minimum of 2 year’s work experience in Avaya Support   Engineering role
  •  Technical Skills in Avaya IPO / Avaya Communication Manager and Avaya call center applications
  • Telephony and networking knowledge.
  • Providing technical support on-site or via remote-access systems.
  • Excellent Customer Service skills
  • Courteous approach

How to Apply for this Offer

 Interested candidates that meet the qualifications above should send their applications to careers@simba.com.ng using the job role as subject of the mail.

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  • Avaya Support TE jobs

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