Job Summary

• We are seeking a dedicated AV Technician to join our dynamic team. The candidate will play a vital role in providing technical support and assistance to our customers after the sale of audiovisual equipment. This position requires a strong technical background, excellent customer service skills, and the ability to troubleshoot and resolve technical issues efficiently.

Core Responsibilities

• Provide technical support and assistance to customers regarding the setup, operation, and maintenance of audiovisual equipment purchased from our company.
• Respond promptly to customer inquiries and service requests, addressing technical issues via phone, email, or in-person visits.
• Diagnose and troubleshoot hardware and software issues related to audiovisual equipment, including projectors, sound systems, microphones, and video conferencing tools.
• Coordinate with internal teams, including sales and technical support, to resolve customer issues and ensure a positive customer experience.
• Document customer interactions, including issues reported and resolutions provided, in our CRM system.
• Provide training to customers on the use and maintenance of audiovisual equipment, either remotely or on-site as needed.
• Stay updated on product knowledge and industry trends to effectively support customers and recommend appropriate solutions.
• Collaborate with the sales team to identify opportunities for upselling or cross-selling additional products or services to customers.

Required Experience / Qualifications

• A degree or HND in Electronics will be an added advantage
• Proven experience working as an AV Technician or in a similar technical support role, preferably in a customer-facing environment.
• Strong technical skills and experience with troubleshooting audiovisual equipment, including hardware and software issues.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to customers of varying technical expertise.
• Ability to work independently and prioritize workload effectively to meet customer needs and deadlines.