Associate, IT Operations needed at NewGlobe

Save 5 days ago

Job title : Associate, IT Operations

Job Location : Oyo

Deadline : July 07, 2024

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What You Will Do

  • Provide first line technical support to school staff, assisting them to diagnose and resolve hardware and software problems remotely and in person
  • Visit operational sites to assist school staff by deploying academy technology, including both new installations and redeployment of existing equipment
  • Provide technical support for teaching accessories including smartphones, teacher tablets, power banks, and any other assets that may be made available
  • Ensure the efficiency and reliability of Internet service and computer environment in the support office
  • Install and configure operating systems and software to agreed standards under the direction of the IT Manager
  • Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations, and carrying out routine procedures
  • Maintain a high degree of customer service support for all support queries and adhere to all service management principles and policies
  • Maintain a record of any software or hardware problems detected, escalate when appropriate
  • Use data provided by reports to detect and even anticipate problems in the field so as to drive resolution before the issue is even reported
  • Fix teaching technology hardware issues like broken charging ports, depleted batteries, screens etc.

What You Should Have

  • Minimum two years of work experience in the ICT environment
  • Ability to use tools like soldering irons to fix hardware issues
  • Experience in troubleshooting hardware and performing tasks like changing batteries, screens, motherboards, and other working equipment in order to fix broken devices like tablets and smartphones
  • Working technical knowledge of current protocols, operating systems and standards
  • Excellent technical knowledge of PC hardware
  • Software and hardware troubleshooting
  • Basic experience with routers, switches, and firewalls
  • Experience with Microsoft suite applications and exposure to basic troubleshooting
  • Understanding of TCP/IP and Local Area Networks
  • Excellent writing and oral communication skills
  • Good research skills, including the ability to identify and propose solutions to issues/crisis
  • Knowledge of Android operating system and smartphones
  • Bachelor degree in IT, or related Information Technology field of study
  • Vendor neutral industry certification such as: Cisco CCNA, CompTIA Network+, A+, or MCTIP certification.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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  • Associate, IT Operations jobs

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