Job title : Assistant Project Coordinator
Job Location : Lagos
Deadline : December 15, 2023
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- Schedule stakeholder meetings, document them, and generate reports.
- Foster cross-team collaboration to help project team members complete project tasks and produce deliverables.
- Liaison between the project team and the project clients throughout the project life cycle
- Will be responsible for the coordination with the QBA AMS support team and the client IT team.
- Will be helpful in coordination and liaising work for offshore and onshore teams under the AMS framework.
- Responding to direct customer questions and queries in relation to any on-going incidents
- Responding to incident escalations from resolver groups and ensuring that a suitable resolution is found that is acceptable to the customer
- Reporting on the SLA performance of incidents
- The management of all Incidents is done using ITSM tool like GIRA, Service Now, Manage Engine, Pedegrine, etc.
- A Bachelor’s degree in Business, Administration, or a related field.
- Minimum 4-6 years of IT project management office experience with a
- Minimum of 12 years’ experience associated with a SAP-ERP-driven project or program.
- Stakeholder management is essential. Must have excellent client management skills.
- SAP ECC or S/4 HANA project management experience is an added advantage.
- Must have experience in managing support engagements and ensuring
- Delivery Effectiveness and Excellence
- Must show the maturity to understand client situations.
- Ability to document processes and policies.
- Must have experience in resource planning for Service Management and Projects
- Effective Communication and Escalation: Manage Risks and Issues
- Possess good problem-solving and resolution skills and a high level of analytical skills.
- Strong project planning skills using appropriate PM tools: MS Project, MS Office, etc.
How to Apply for this Offer
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