Job Overview

• As an Assistant Project and Service Engineer, you will be responsible for overseeing the planning, execution, and maintenance of engineering projects and services. You will collaborate with various stakeholders, including clients, project managers, and technical teams, to ensure successful project delivery and efficient service provision.
• Your role will involve a combination of project management, technical expertise, and customer service to meet the needs of clients and maintain high standards of quality and efficiency.

Responsibilities
Project Planning and Execution:

• Collaborate with project managers and clients to understand project requirements, objectives, and timelines.
• Develop project plans, schedules, and budgets in coordination with stakeholders.
• Coordinate resources, including manpower, equipment, and materials, to ensure timely project execution.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful project delivery.

Technical Expertise:

• Provide technical expertise and support throughout all project phases, including design, development, implementation, and testing.
• Conduct feasibility studies, technical analysis, and troubleshooting to address engineering challenges and optimize project outcomes.
• Ensure compliance with relevant engineering standards, regulations, and best practices.
• Stay updated on industry trends, technological advancements, and emerging practices to enhance project performance and efficiency.

Client Relationship Management:

• Serve as the primary point of contact for clients, addressing inquiries, providing updates, and managing expectations throughout the project lifecycle.
• Conduct regular meetings with clients to review project status, discuss progress, and address any concerns or issues.
• Proactively identify opportunities for additional services or enhancements to meet client needs and improve customer satisfaction.

Service Maintenance and Support:

• Develop and implement maintenance plans and schedules for engineering systems, equipment, and facilities.
• Conduct routine inspections, troubleshooting, and repairs to ensure optimal performance and reliability of systems and equipment.
• Respond promptly to service requests, emergencies, and technical issues, providing timely resolution and minimizing downtime.
• Document maintenance activities, including work performed, parts used, and recommendations for future improvements.

Team Collaboration and Leadership:

• Collaborate with cross-functional teams, including engineers, technicians, and support staff, to achieve project objectives and deliver high-quality services.
• Provide guidance, training, and mentorship to junior engineers and technicians, fostering a culture of continuous learning and professional development.
• Promote teamwork, communication, and collaboration to enhance productivity, efficiency, and morale within the engineering team.

Requirements

• Bachelor’s Degree in Engineering or a related field (e.g., Mechanical Engineering, Electrical Engineering, Civil Engineering).
• Proven experience in project management, engineering design, and service delivery, preferably in a relevant industry (e.g., construction, manufacturing, energy).
• Strong technical proficiency in engineering principles, methodologies, and tools relevant to the project scope.
• Excellent communication, interpersonal, and negotiation skills, with the ability to effectively interact with clients, team members, and stakeholders at all levels.
• Demonstrated problem-solving abilities, analytical thinking, and attention to detail.
• Project management certification (e.g., PMP) and professional engineering license (PE) may be preferred or required, depending on the industry and jurisdiction.

KPI
Project Completion:

• Objective: Timely completion of projects.
• Target: Manage project timeliness effectively.
• Metrics: Project completion rate (Percentage of project completed on time).

Service Response Time:

• Objective: Prompt Service Response
• Target: Prompt responsiveness to service requests.
• Metrics: Service Response Time (Average time taken to respond to requests).

Client Satisfaction Percentage:

• Objective: Client satisfaction
• Target: client satisfaction with the engineer’s project delivery
• Metrics: Customer Satisfaction Percentage (Percentage of customer’s satisfaction)

Project Budget:

• Objective: Project Budget Adherence
• Target: Effectively manage resources and control project expense.
• Metrics: Budget Deviation (Percentage of deviation from Project Budget).

Quality of Work:

• Objective: Good quality of Work
• Target: Adherence to specification and standards compliance
• Metrics: Error Rate (Percentage of errors committed during execution).