Key responsibilities 

• Ensure area operations are carried on in an appropriate, cost-effective, and efficient manner.
• Improve operational management systems, processes, and best practices.
• Ensures area processes remain legally compliant.
• Formulate and execute area operational objectives.
• Examine financial data and use them to improve profitability.
• Ensure all targets of the area/region are met.
• Perform quality controls and monitoring activities.
• Supervise and mentor staff

QUALIFICATION AND EXPERIENCE

• minimum of 7 years in Operations/Sale Customer Service, preferably in the following sectors: Hospitality and Insurance
• At least 7 years leading teams.
• Experience in leading high end retail businesses (added advantage)
• Proven track record of achieving operational efficiency.
• Exceptional customer service & Problem-solving skills.
• Excellent interpersonal communication skills, both verbal and written
• Ability to manage a cluster of branch facilities, in relation to the organization’s look and feel standard. 
• Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management. Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.
• Strong analytical and problem-solving skills. Ability to quickly escalate/resolve problems that may affect branch operations or create poor customer experience.

KEY REQUIREMENTS

• Experience working in the hospitality industry such as; 5 star Hotels(preferably) & High-end Lounges, Cinemas and Quick Service Restaurants
• Executive Presence- Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness,
• Excellent Customer Service
• Team Management & Leadership
• Problem Solving – Conflict & Confrontation Management
• Negotiation
• Ownership Mindset  Owner/Operator Mentality
• Financial Acumen: the ability to understand and interpret financial statements and ratios.
• Coaching Skills: Ability to grow and manage people.
• Managing Up: the ability to have tough conversations with management and hold people accountable.
• Being conversant with sales practices and processes
• Excellent leadership, interpersonal, persuasive and communication skills
• Good planning and organizing skills.
• Self-driven, aggressive, energetic and stress tolerance
• Excellent customer management and problem-solving skills
• Good Microsoft Office Skills
• Demonstrated experience of 5-8 years as a General Manager a or General Manager in the Fitness Industry, Hospitality/Hotels, Exceptional Restaurants,