Analyst – Customer Acquisition and Compliance Edo needed at MTN Nigeria

Division: Sales & Distribution

Description

• Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Evaluate performance measured against SIM registration channel objectives   in the following areas:
• Trade Partner and Sub Trade Partner  Environments
• Walk-in-Centers
• Mobile Lite 
• Connect Stores and Connect Points
• Other Sim Registration Agents
• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention/Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

Education:

• First degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English 

Experience:

• 3-7 years’ work experience comprising:
• Experience working in a medium-sized organization:
• Project  planning  and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage