Aftersales Supervisor needed at Lontor Nigeria

Save 6 days ago

Job title : Aftersales Supervisor

Job Location : Lagos

Deadline : September 26, 2023

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Job Description

  • Overseeing repairs take-in and identifying what repairs need to and can be done to the item.
  • Work with stakeholders and technicians one-on-one to identify what repairs need to and can be done to the item. Explain the process, timeline, costs, and review of the overall condition of item at drop off
  • Proper and clear completion of repair form including contact information, pricing, repair lead time, process and pick up procedures are all properly explained and noted
  • Consistent follow up with stakeholders on status of their repairs, throughout the repair process. Follow up includes email or phone based on preference.
  • Examine product and ensure that repair was properly completed, and that product is clean and presentable for return.
  • Process repair transactions for payment and liaison with team if the process is not followed
  • Follow up with client post-repair pick up to ensure client satisfaction
  • Adheres to company compliance and security procedures throughout the After Sales process
  • Partner with sales team to direct clients’ needs to After Sales area and ensure proper procedures are respected
  • Consistent participation in product training to enhance product knowledge

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: using the position as subject of email.

  • Engineering / Technical jobs
  • Aftersales Supervisor jobs

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