Purpose of the Job

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results

• Achieve set revenue growth.
• Developing and implementing strategic sales plans
• Achieving sales targets
• Maintaining and expanding relationships with existing clients
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills:

• B.SC Engineering / Computer Science / Marketing / Sales / related disciplines (2.2/Upper Credit Minimum)
• Understanding communications Network, Experience in a b2b, sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Action-oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Requirements
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality