ROLE DESCRIPTION

• The Experience Center Agent role is a customer facing role targeted at smart, personable, technology inclined and customer-obsessed individuals.

JOB DESCRIPTION

• Provide guidance to walk-in customers on product and service offerings
• Educate customers and potential customers with information on SLA and delivery timelines.
• Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
• Serve guests by providing product/ service information related to delivery life cycle, rates and payment.
• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
• Promote and cross-sell company’s products

JOB REQUIREMENTS

• Good communication and computer literacy skills
• Certificate of completion of NYSC
• Previous customer service experience is an added advantage
• Detail-oriented and strong inter-personal skills