9Mobile is Recruiting For Senior Engineer, Enterprise and SOC

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About 9Mobile’s Job offer

Job title : Senior Engineer, Enterprise and SOC

Job Location : Lagos

Deadline : March 11, 2021

Quick Recommended Links

Job ID: IRC4027
Location: Abuja
Job Type: Full Time

Job Summary

  • Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC & Enterprise FO teams in the day to day activities in the front office.

Principal Functions

  • Ensure 24*7 Monitoring of Enterprise links and solutions
  • Resolve subscriber complaints on BES platform
  • Monitoring and analysis of critical KQIs
  • Provide proactive and enhanced reactive care for subscribers’ services
  • Raise customer-centric operations transformation initiatives
  • Ensure proper management of enterprise link failures within SLA
  • Effective demarcation of Enterprise customers complaints
  • Work with back office to ensure network visibility of enterprise links
  • Ensure availability of all enterprise links and services monitoring systems
  • Provide operations primary point of interface for enterprise customers
  • Troubleshooting of POF and COF for enterprise links and service problem
  • Escalate problems on enterprise links to the back office
  • Work with back office on the resolution of enterprise link problems
  • Proactively work with other stakeholders on enterprise link problem requiring cross-departmental collaboration
  • Provide periodic regular updates on resolution of enterprise link problems to customers
  • Ensure effective communication with enterprise customers
  • Support reconciliation of availability figures with enterprise customers
  • Process site access requests for maintenance and troubleshooting of enterprise links
  • Generation and management of enterprise reports as required.
  • Perform other duties assigned by the Head, NOC & BSS.

Educational Requirements

  • First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Four (4) to six (6) years post NYSC work experience in NOC operations
  • Multi-vendor solution experience

Experience, Skills & Competencies
Knowledge:

  • Network availability and capacity management
  • Network administration
  • Network operations and maintenance
  • Transmission fiber and Microwave knowledge
  • Knowledge of IP/Routers/Switches etc.
  • Basic understanding of IP Network

Skills:

  • Communication
  • Delegation/ Supervisory
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

How to Apply for this Offer

Interested and Qualified Candidates Should Click here

Company Information

  • Total Jobs: 8 Jobs
  • Full Address: 146, Awolowo Road, Ikoyi, Eti Osa, Lagos, Nigeria.

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