Engineer NOC needed at 9Mobile
Job title : Engineer NOC jobs in Abuja
Job Location : Abuja
Deadline : April 22, 2023
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Job Summary
- Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.
Principal Functions
- 24/7 monitoring of active and passivenetwork nodes (RAN, IP, Core, VAS, Transmission, Data centre passive equipmentand enterprise solutions)
- Escalation of alarms, outages, dips,degradations, and other failures to field and BO teams for support, COF, andresolution
- Follow-up with resolver teams forresolution of network faults and incidents
- Management of incident tickets (TTcreation, assignment, tracking, update, and closure) within SLA
- Provision of support fortroubleshooting of POF and COF for network incidents
- Provision of support for fieldengineers in checking current alarms and operational status to ensure they areguided appropriately in fault resolution
- Interfacing (escalation and resolutionfollow-up) on network faults and incidents with other serviceproviders(Colocation service providers, lease lines and interconnect serviceproviders, etc.)
- Provision of regular periodic updateson all network faults and incidents
- Send notifications forplanned/unplanned outages to all stakeholders
- Provide operations primary point ofinterface for enterprise customers and partners
- Conduct initial demarcation ofenterprise customers and partners complaints
- Notify customers of problems onenterprise services and provide regular periodic updates on ongoing resolutionactions till service restoration
- Work with back office to ensurevisibility of all network nodes
- Process access to MGWs, BSCs, datacentres and network sites for maintenance and troubleshooting
- Perform other duties as assigned bythe Incident and Surveillance Manager
Educational Requirements
- First degree or equivalent in Electrical or Computer Engineering or a related discipline
- Two (2) years post NYSC work experience
Experience,Skills & Competencies
- Knowledge
- Network Administration
- Microsoft Office suite
- Network Surveillance/monitoring tools(advantage)
Skills
- Personal Effectiveness
- Problem Solving
- Behavior
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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