Customer Experience Officer needed at God Is Good Motors
Job title : Customer Experience Officer
Job Location : Abuja
Deadline : August 23, 2023
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Description
- Experience Officers represent the first contact of our company with guests.
Key Responsibilities
- Sell bus ticket at GIGM terminals to walk in guest
- Make and/or change travel reservation for walk in guest using the online booking system
- Create and maintain guest reservation records
- Resolve service problem by clarifying the guest complaint via phone, email and in person
- Forward booking/traveling reschedule request to the concerned unit
- Serve guests by providing service information related to travelling schedule, fare and payment
- Announce arrival and departure information using the public address system
- Assist in guest luggage check in
- Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
- Promote the online booking, app downloads and other products and services of the company to customers.
Education and Work Experience
- Minimum of Bachelor’s Degree or HND in any relevant discipline
- Minimum of two (2) years cognate experience in Customer Service/ Care.
Skills and Competencies:
- Excellent Customer Service
- Effective Written and Verbal Communication
- Computer Literacy
- Neat and Professional Appearance
- Outstanding interpersonal skills.
- Exceptional time management.
- Problem-Solving Skills
- Ability to Stay Calm Under Pressure
- Organized and Detail-Oriented
- Able to Work a Flexible Schedule.
How to Apply for this Offer
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the job title and location as the subject of the mail. For example:Customer Experience Officer_ Utako.
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- Customer Experience Officer jobs