Community Manager needed at iRecharge Tech-Innovations

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Job title : Community Manager

Job Location : Abuja

Deadline : November 30, 2024

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???????Key Responsibilities:

  • Serve as the main point of contact for customer interactions on social media, responding to comments, questions, and complaints promptly and professionally.
  • Monitor social media channels to identify customer concerns, trends, and opportunities for engagement.
  • Plan and host virtual events, Q&A sessions, and other interactive initiatives to keep the community engaged.
  • Develop and manage a community content calendar, including scheduling regular updates and announcements.
  • Drive strategies to grow the community by attracting new members and retaining existing ones.
  • Foster a welcoming and supportive community environment, building strong connections with our audience.
  • Work with the Content Creator to address customer feedback, aligning messaging with brand values and campaign objectives.
  • Prepare regular reports on community performance and suggest improvements based on data insights.
  • Escalate significant issues or trends to relevant departments to improve customer experience and support initiatives.
  • Track and report on engagement metrics to assess community satisfaction and guide improvements in response times and interactions.

Qualifications:

  • Minimum of Bachelor’s degree.
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Familiarity with social media platforms, tools, and best practices for community management.
  • Ability to handle complaints and difficult situations with empathy, patience, and professionalism.
  • Excellent organizational and time management skills to maintain timely responses across platforms. 
  • A natural inclination for building positive relationships and fostering community growth.

What We Offer:

  • A dynamic and collaborative team environment focused on customer success.
  • Opportunities for growth and skill development within a rapidly growing company.
  • Competitive salary and benefits package.

How to Apply for this Offer

Interested and qualified candidates should submit their Updated CV’s as a PDF file to [email protected] 

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