Information and Communication Technology Specialist needed at Medecins Sans Frontieres

Main Purpose

• Planning, coordinating and ensuring the autonomous implementation, maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users and Logistic experts in the mission, in accordance with MSF standards, policies and protocols, in order to guarantee the efficient use of all IT and Telecom services and infrastructure. Providing an appropriate high-level technical support to his/her Logistics Coordinator.

Main Duties and Responsibilities

• Monitoring, maintaining, and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures, as well as actual and future needs.
• Adapting and ensuring compliance of general IT and Telecom policies, guidelines, and documents in order to meet mission’s specific needs, as well as ensuring their implementation to enable the development of the mission in perfect working conditions upon validation from the Logistics Coordinator.
• Preparing and collaborating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process. Preparing all technical content related to national tenders for IT and Telecom deployment and participating in the selection.
• Supervising, implementing and improving data security protocols (data saving, firewall, user access right, backup, equipment and software security, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency [in case ICT (Information and Communications Technology) Supervisor(s) is/are not present in the project/mission];
• Supervising, leading and delegating tasks to the ICT Supervisor(s). Participating in the recruitment process with the support of the HR Department, the Logistics Coordinatorr and the HQ Technical Referent(s);
• Providing technical support and presenting MSF standards, policies, protocols, and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at the mission level are appropriately escalated.
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems.
• Following up, participating in regular reports at coordination level in accordance with MSF guidelines and reporting on the work’s progress and on all IT and Telecom technical aspects of the work. Updating and archiving all user and ICT related documentation due to changes in the IT and Telecom infrastructures.
• Planning, preparing, and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points.
• Performing any other tasks specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

MSF Section/Context Specific Accountabilities

• Guaranteeing that the ICT / Telecom assets of the mission are encoded in the asset management system and scanned, according to MSF policies
• Guaranteeing the ICT / Telecom stock in coordination is followed up (inventories, stock cards, record in asset management system)
• Guaranteeing the implementation of the MSF ICT Basics in the mission
• Performing regular visits in the projects
• Gapfilling the ICT Officers/Supervisors of the projects
• Following up the internet and phone contracts for the mission, and ensuring the bills are paid on time to avoid any service interruption
• Proactively monitoring the IT network of the projects to promptly react in case of service interruption
• Guaranteeing that all the laptops of the mission are properly backed-up, at least once a week
• Guaranteeing that the emergency telecom setup of the mission is properly functioning at all times
• Keeping the mission phone numbers list up to date
• Guaranteeing the existence and actual followup of a preventive maintenance plan in the mission
• Registering any equipment that needs a licence from the autorities, and enruring the timely renewal of these licences
• Acting as functional manager of the ICT Officer in coordination.

Minimum Required Skills and Qualifications
Education:

• Essential university degree in information Systems Technologies or a related technical degree or Certification in network or server administration would be an asset.

Experience:

• Preferably 5 years of proven experience in IT or technical functions.

Languages:

• English Language essential.