1 day ago
Job title : Customer Service Representative
Job Location : Lagos
Deadline : November 22, 2024
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Job Summary
As customer service representative, you are responsible for ensuring a welcoming and positive dining experience for our guests. You will handle customer inquiries, online orders, resolve issues, and provide exceptional service that reflects our commitment to quality and hospitality
Responsibilities
- Be knowledgeable of restaurant policies regarding personnel and customers.
- Ensure that customers have a good time at the restaurant, look immediately into any complaints they might have and ensure they are promptly resolved.
- Maintain strict adherence to set service standards and ensure that procedures are followed.
- Ensure that necessary resources and tools are available for quality Customer Service delivery.
- Manage Customer Service database digitally.
- Deal directly with customers either by telephone, email, walk in or any other identified means.
- Determine the cause of the customer’s problem, select and explain the best solution to solve the problem.
- Expedite correction or adjustment, follow up to ensure resolution.
- Direct requests and escalate issues and ensure requests are fulfilled promptly.
- Attract potential customers by answering product and service questions, suggesting information about other products and services.
- Record details of customer interactions and give reports to the Restaurant Manager daily.
- Devise and implement means to collect feedback on our meals and service from customers.
- Report to the Restaurant Manager daily on all status of customer service enquiries handled or being processed by the Team.
- Maintain a high degree of professionalism, ensure confidentiality at all times when interacting with customers.
- Ensure the highest level of accuracy and attention to detail in order to deliver excellent customer service.
Knowledge of food portioning and packaging systems. - Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
- Receive, process, package orders/requests and deliveries via social media, e-commerce platforms, and phone calls.
- Update menus accordingly on all e-commerce platforms
- Provide reports on deliveries, customer experience, and related metrics
- Ensure achievement of individual KPIs daily.
- Any other duties assigned.
Requirements
- Minimum of HND.
- Additional education in hospitality or customer service is a plus.
- Minimum of 2 years work experience in a similar role.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficient in using point-of-sale systems and basic computer skills.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
How to Apply for this Offer
Interested and qualified candidates should apply using the Apply Now button below.
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