15 hours ago
Job title : Restaurant Supervisor
Job Location : Lagos
Deadline : November 21, 2024
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Job Summary
As Restaurant Supervisor, you are responsible for overseeing daily operations in order to ensure high-quality service, effective staff management, adherence to health and safety regulations, and SOPs.
Responsibilities
- Manage daily schedules, employee shifts, and time-off requests.
- Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
- Ensure that the restaurant is clean before we open for business, for which an inspection should be conducted all around
- Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
- Assign duties to FOH staff and oversee their progress.
- Ensure that daily sales/production goals are met.
- Train and integrate new joiners to the work processes.
- Provide guidance and feedback to employees when needed.
- Ensure company rules and regulations are followed.
- Handle customer and employee complaints.
- Monitor taking orders via e-commerce and social media platforms.
- Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
- Contribute in analysing operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Be knowledgeable of restaurant policies regarding personnel and customers.
- Maintain strict adherence to set service standards and ensure that procedures are followed.
- Ensure that necessary resources and tools are available for quality Customer Service delivery.
- Supervise staff to ensure that tasks are completed on time and according to food, health and safety standards.
- Make requisition for materials needed for operations.
- Open or close the restaurant (when responsible for the first or last shift).
- Inform the next supervisor about pending tasks.
- Report maintenance and training needs.
- Provide feedback on employee performance.
Requirements
- A minimum of a bachelor’s degree in Hospitality or Management preferred
- Relevant professional qualifications are an added advantage
- Minimum of 2 – 3 years relevant work experience in a similar role
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Flexibility to work evenings, weekends, and holidays as needed.
- Comprehensive knowledge of basic software, such as Word and Excel.
Starting Salary – ?120,000.00 per month
How to Apply for this Offer
Interested and qualified candidates should apply using the Apply Now button below.
- Hospitality / Hotel / Restaurant jobs