IT Application Support Admin needed at KingMakers

Role Overview:

• To provide technical support and administration for business-critical applications, ensuring smooth operation and quick resolution of issues. The IT Application Support Administrator will manage day-to-day operations, troubleshoot issues, and collaborate with internal teams to maintain system performance and deliver a high-quality user experience.

What You Will Be Doing:

• Provide first-line support for business applications, including troubleshooting, diagnosing, and resolving application-related issues.
• Manage user access, permissions, and roles for various applications, ensuring security and compliance with company policies.
• Collaborate with software vendors to resolve escalated issues and ensure timely patching and updates.
• Monitor application performance and system health, identifying potential issues and optimizing for reliability.
• Assist in software deployment, upgrades, and configurations across business systems.
• Maintain up-to-date application documentation, including user guides, procedures, and troubleshooting steps.
• Provide training and support to end users on effective use of business applications.
• Ensure that applications are compliant with organizational standards, including security and data protection policies.
• Collaborate with internal IT and business teams to ensure alignment between business needs and application capabilities.
• Assist in application-related projects, including system integrations, migrations, and enhancements.

What You Need for This Role:

• 2+ years of experience in application support or system administration.
• Familiarity with enterprise-level business applications such as Jira Software/Confluence, Microsoft 365, Azure, PABX and similar.
• Basic knowledge of scripting.
• Familiarity with ticketing systems and IT service management tools.
• Experience in liaising with third-party vendors for support and issue resolution. Skills, knowledge, and abilities:
• Strong troubleshooting and problem-solving skills.
• Strong analytical and problem-solving skills for application troubleshooting.
• Excellent communication skills, with the ability to explain technical issues to non-technical staff.
• Ability to prioritize tasks and work effectively under pressure.
• A proactive approach to identifying and resolving IT issues.
• Willingness to continuously learn and adapt to new systems and tools