2 weeks ago
Job title : Receptionist
Job Location : Lagos
Deadline : October 30, 2024
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Position Overview
- We are seeking an enthusiastic and professional Receptionist to manage front desk operations at our hotel and luxury apartments. The ideal candidate will possess outstanding customer service skills, a warm demeanor, and the ability to multitask effectively in a fast-paced environment.
- This role is essential in ensuring that each guest receives a welcoming experience from check-in to check-out.
Key Responsibilities
- Greet guests upon arrival with a friendly and professional attitude.
- Manage check-in and check-out procedures efficiently.
- Handle reservations, cancellations, and modifications using hotel management software.
- Answer phone calls and respond to guest inquiries promptly.
- Provide information about hotel amenities, local attractions, and services.
- Process payments accurately and maintain guest records confidentially.
- Address guest complaints or concerns with professionalism, escalating issues when necessary.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Assist with administrative tasks as needed, including inventory management and event coordination.
Qualifications
- High School Diploma or equivalent; additional education in hospitality management is a plus.
- Proven experience as a receptionist or in customer service roles within the hospitality industry preferred.
- Proficient in using hotel management software (e.g., Opera, Maestro) and Microsoft Office Suite.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with attention to detail.
- Ability to work flexible hours, including weekends and holidays.
- If you are passionate about providing exceptional service and want to be part of a thriving hospitality team, we invite you to apply!
How to Apply for this Offer
Interested and qualified candidates should send their resume along with a cover letter showcasing their relevant experience and why they would be a great fit for our team to: info@talentplaceconsulting.com using the Job Title as the subject of the email.
- Hospitality / Hotel / Restaurant jobs