Job title : Customer Care Representative
Job Location : Abuja
Deadline : October 20, 2024
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Job Overview:
As a Customer Care Representative at Kylian ERP, you will be the first point of contact for our clients, ensuring that they receive timely, accurate, and helpful assistance. You will play a vital role in maintaining high levels of customer satisfaction by addressing enquiries, troubleshooting issues, and providing guidance on our ERP products. This role requires excellent communication skills, a strong customer focus, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
- Respond promptly to customer enquiries via phone, email, and live chat, providing clear and accurate information.
- Troubleshoot and resolve customer issues related to Kylian ERP systems, ensuring a quick and effective solution.
- Assist customers with navigating our ERP products, offering guidance and technical support as needed.
- Maintain detailed records of customer interactions and issues in the CRM system. Escalate complex or unresolved issues to the technical support or product development teams, ensuring a seamless resolution process.
- Follow up with customers to ensure that their queries or issues have been successfully resolved.
- Provide feedback to internal teams on recurring customer concerns to help improve product performance and customer satisfaction.
- Participate in regular training sessions to stay updated on product features and company policies.
Qualifications & Skills:
- Proven experience in a customer service or support role, ideally within the technology or software industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a customer-first mindset.
- Ability to multitask and manage time effectively in a dynamic environment. Proficiency in using CRM systems and basic office software (Microsoft Office Suite). High attention to detail and the ability to work under minimal supervision. A team player with a positive attitude and willingness to go the extra mile for customers.
Education & Experience:
- Bachelor’s degree
- A minimum of 2 years’ experience in a customer care or technical support role. Familiarity with ERP systems or software solutions will be an advantage.
Benefits:
- Competitive salary with opportunities for performance-based bonuses.
- Career progression and continuous professional development opportunities. Flexible working options, including hybrid work arrangements.
- Comprehensive benefits package, including private healthcare and pension scheme. A supportive and collaborative team environment.
How to Apply for this Offer
To apply, please submit your CV and cover letter to kylianerprecruitment@gmail.com. We look forward to hearing from you!
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