Job title : Head of Order Management and Fulfillment
Job Location : Lagos
Deadline : October 25, 2024
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Duties & Responsibilities:
- Order Processing & Management.
- Oversee the end-to-end order lifecycle, from order entry to fulfillment, ensuring timely and accurate delivery to customers.
- Establish and maintain order processing procedures, ensuring consistency, accuracy, and compliance with company policies.
- Monitor order processing KPIs, including order cycle times, on-time delivery, and error rates, and implement process improvements as needed.
- Manage, coach, and develop a team of order processors and customer service representatives.
- Conduct regular performance reviews and provide feedback to improve the team’s efficiency and accuracy and performance.
- Collaborate with supply chain and inventory teams to ensure that the necessary products are available to fulfill customer orders.
- Monitor stock levels and communicate any supply issues or delays to the relevant teams.
- Work closely with sales, logistics, finance, and customer service departments to ensure smooth communication and coordination throughout the order process.
- Prepare regular reports on order fulfillment metrics, including order processing times, accuracy rates.
Requirements
- Bachelor’s degree in Business. Supply Chain Management. Operations, or related field.
- 7+ years Of experience in order management, sales operations, or supply chain, with at least 3 years in a leadership role.
- Strong knowledge of order processing systems (e.g., ERP, CRM).
How to Apply for this Offer
Kindly forward your updated resume to career@jmglimited.com using the job title as email subject
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