4 weeks ago
Job title : Onboarding Team Lead
Job Location : Lagos
Deadline : October 24, 2024
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Job Objective
- Onboarding responsibility is to make sure customer installation is completed within the SLA to align with the organization’s goals for customer satisfaction and service excellence.
Responsiblities
- Supervision of agents in your team to ensure the SLAs of tickets in onboarding vendor buckets are met ensuring tickets in the refund and relocation buckets are treated
- Supervision of agents to ensure ticket SLA are met for various aspects of onboarding, follow up with tech team to ensure router deployment SLAs are being met
- Ensuring follow up and closure of aging tickets, checking onboarding pipelines daily to ensure they are being worked on by the agents
- Ensuring agents follow up with vendors for installations to meet required
- Manual reconnection and addition of lost days for relocation.
Competencies
Functional / Technical Competencies:
- Scheduling skills to assign tasks to vendors.
- Customer management.
- Good use of Microsoft packages.
General Competencies:
- Effective communication and documentation skills
- Problem solving skills and ability to work under pressure.
Behavioural Competencies:
- Listening skills
- Critical thinking and analytical abilities
- Paying attention to details.
- Strong interpersonal relationship skills.
How to Apply for this Offer
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
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