24 hours ago
Job title : Customer Service Representative
Job Location : Lagos
Deadline : October 18, 2024
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Job Summary:
We are seeking a dedicated and personable Customer Service Representative to join our client’s team. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues in a timely and professional manner. This role requires strong communication skills and a passion for delivering a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with information about eye care services, appointment scheduling, and troubleshooting.
- Resolve customer complaints and issues effectively while maintaining a positive attitude.
- Document and track customer interactions and feedback in the company’s CRM system.
- Collaborate with other team members and departments to ensure customer satisfaction.
- Provide accurate information about services, including facility policies and procedures.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
Qualifications:
- HND or BSc in Business Administration, Mass Communication, or a relevant course.
- Proven experience in a customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle difficult situations and manage stress effectively.
- Proficiency in using CRM software and other office applications.
- Positive attitude and strong interpersonal skills.
- Working Conditions:
The role is based in Sangotedo, Lakwe, Ajah.
Full-time position with a salary range of ?90,000 – ?100,000.
How to Apply for this Offer
Interested and qualified candidates should apply using the Apply Now button below.
- Customer Service jobs