Job title : Customer Care Executive / Social Media Handler
Job Location : Lagos
Deadline : October 18, 2024
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Responsibilities
- Make calls to and receive calls from existing and prospective customers/accounts and resolve issues with all the company’s products and services.
- Update customer data on the company customer management system, such data might include customer email, phone number, address, bank details, etc.
- Handle all our social media accounts and respond to customers’ complaints via social media channels, email, and phone calls and resolve customer queries immediately.
- Powerful ability to manage information and responses on all our social media platforms including Facebook, Twitter, and Instagram.
- Provide support to the new and existing customer base as needed and required from time to time.
- Prepare a weekly report to the management team regarding customer performance, complaints addressed, feedback, etc.
- Other customer care responsibilities as assigned by the Director of Operations or Managing Director.
Requirements
- The candidate must have completed NYSC
- The candidate must have basic computer knowledge and should also be tech-savvy
- Excellent verbal & phone communication skills, with active listening
- Excellent relationship management skills and highly developed emotional intelligence
- Proficient in relevant computer applications
- Ability to handle stressful situations appropriately.
How to Apply for this Offer
Interested and qualified candidates should send their CV to: jobs@myschool.ng using the Job Title as the subject of the mail.
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