1 day ago
Job title : Customer Care Officer (Micro-Finance Bank)
Job Location : Edo
Deadline : September 30, 2024
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Role purpose
- To receive, guide and assist customers to open new accounts, clear queries and confirm account balances.
- To provide general support to first time customers
Responsibilities
Front Office Operation:
- Resolve customers queries
- Issue new account forms and track their return
- Open new accounts
- Track the request for current account cheque and raise charges for cheque book
- Issue Savings Account withdrawal slips and raise appropriate charge
- Scan customer’s information for reference purposes
- Perform status enquiry of references to current account
- Show passion to customers through efficient services
Business Performance Management:
- Support the management of bank’s operations to deliver set targets on customer service, activity turnaround, transactions error rate and functional budget performance
Skills:
- Honesty, transparency and integrity
- Strong interpersonal and communication skills
- Positive energy and self motivation
- Able to deliver stretching targets
- Must be proficient in Microsoft Excel
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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