2 weeks ago
Job title : Customer Service Agent
Job Location : Rivers
Deadline : September 30, 2024
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Job Brief
- We currently seek a customer-oriented service representative to join our team.
- Our target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Your responsibilities entails interfacing with stakeholders to facilitate relationships between our company and its clients, resolve issues, help to drive sales by cross-selling and up-selling, and create memorable experiences that boost brand and customer loyalty.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Establish new customer accounts and record account information, like phone numbers or addresses, on our digital tools.
- Acknowledge, resolve and respondpromptly to customer inquiries, feedback, questions and complaints.
- Communicating with customers through various channels.
- Have affirmative products Knowledge to lead in conversation.
- Processourorders, publish forms, applications, and requests.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicatewith colleagues on matter arising to serve as a connection for all.
- Providefeedback on the efficiency of the customer service processand for product development.
- Ensure customer satisfaction and provide professional customer support.
- All other tasks as assigned by management.
Requirements and skills
- B.Sc in any discipline
- 2 years minimum, cognate experience as a Customer Service Representative, Front Desk Officer, Sales or Client management and retention.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively.
How to Apply for this Offer
Interested and qualified candidates should send their CV to: [email protected], cc: [email protected] using the Job Title as the subject of the mail.
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