5 days ago
Job title : Application Support Engineer
Job Location : Lagos
Deadline : August 01, 2024
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Job Responsibilities
- Provide application support to internal users and external customers, addressing inquiries and resolving technical issues in a timely and efficient manner.
- Monitor the performance and availability of applications, proactively identifying and resolving any issues or disruptions to ensure uninterrupted service.
- Collaborate with software development teams to understand application functionality, workflows, and configuration details.
- Investigate and troubleshoot application-related incidents, performing root cause analysis and implementing corrective actions.
- Document and maintain knowledge articles, FAQs, and troubleshooting guides to assist users in resolving common issues independently.
- Collaborate with cross-functional teams to perform application testing, including functional, regression, and performance testing, ensuring the quality and stability of the systems.
- Support the deployment of application updates, patches, and new releases, ensuring minimal disruption to end-users.
- Participate in the development and maintenance of application monitoring and alerting systems to proactively identify and address potential issues.
- Communicate effectively with stakeholders, providing regular updates on the status of support requests and incident resolutions.
- Contribute to the continuous improvement of application support processes, identifying opportunities for automation, streamlining workflows, and enhancing efficiency.
Job Requirement
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Proven experience as an Application Support Engineer or in a similar role, supporting enterprise-level applications.
- Solid understanding of application architecture, web technologies, and database concepts.
- Proficient in troubleshooting application issues, performing root cause analysis, and implementing effective solutions.
- Experience with SQL queries and database management (e.g., Microsoft SQL Server, Oracle, MySQL).
- Familiarity with incident management and ticketing systems (e.g., Jira, ServiceNow).
- Excellent analytical and problem-solving skills, with the ability to handle multiple tasks and prioritize effectively.
- Strong customer service orientation, with excellent communication and interpersonal skills.
- Ability to work well in a fast-paced, team-oriented environment.
- Knowledge of ITIL principles and practices is a plus.
Person Specification
- Strong attention to detail and a commitment to delivering high-quality solutions.
- Proactive and self-motivated, with the ability to work independently and take initiative.
- Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Adaptability and flexibility to quickly learn new technologies and applications.
- Strong problem-solving skills, with the ability to analyze complex situations and identify practical solutions.
- Strong commitment to providing exceptional customer service and support.
How to Apply for this Offer
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
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