Customer Success Executive needed at NielsenIQ
Job title : Customer Success Executive
Job Location : Lagos
Deadline : June 02, 2024
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RESPONSIBILITIES
- Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
- Build effective relationships with client representatives
- Own reporting, including report maintenance, business issue analysis, and solution integration
- Provide training to clients on Nielsen tools and solutions
- Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables
- Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry
- Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries
- Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
- Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes
ABOUT YOU
The Client Response Associate is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order-to-invoice execution. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes
QUALIFICATION
- Good understanding of FMCG industry and trends
- Solid Knowledge of Nielsen products and services
- 1-2 years Nielsen Client Service at Response and/or industry experience
- Participation in a Project
- Good interpersonal skills – ability to develop relationships internally and at the client organization
- Strong problem-solving skills, with gradually declining supervision
- Strong time management skills and prioritization ability, with gradually declining supervision
- Able to respond to inquiries of moderate complexity with almost zero supervision
- Able to respond on enquiries of higher complexity with limited supervision
- Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction
- Able to coach and support Jr. Executives
- Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them, as well as of the results per se.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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